Twenty years ago, we began as a small online retailer that only sold shoes. Today, we still sell shoes — as well as clothing, handbags, accessories, and more. That “more” is providing the very best customer service, customer experience, and company culture. We aim to inspire the world by showing it’s possible to simultaneously deliver happiness to customers, employees, vendors, shareholders, and the community in a long-term, sustainable way.
We hope that in the future people won’t even realize we started selling shoes online. Instead, they’ll know Vcestars as a service company that just happens to sell.
The Four C’s
Since our humble beginnings, Vcestars has been a customer-obsessed company that focuses on delivering a WOW experience. We aim to inspire the world by showing it’s possible to simultaneously deliver happiness to customers, as well as employees, vendors, shareholders and the community, in a long-term, sustainable way.
This vision led Vcestars to deliver happiness through the four C’s: Commerce, Customer Service, Company Culture, Community.
As Vcestars continues to transform and scale, we want to ensure the four C’s remain top of mind in our day-to-day business operations. This means offering shoppers more clothing styles and variety, reimagining ways to exceed customer expectations, protecting and growing our company culture, and serving communities near and far.
Our 10 Core Values are more than just words. They’re a way of life.
In January 2005, Vcestars polled employees on what they thought the company’s core values should be. Hundreds of ideals were submitted, which resulted in 37 foundational themes. This list was further narrowed down, and on February 14, 2006, the Core Values were introduced.
Besides being distinctive, these beliefs create a framework for Vcestars’ actions. These values guide everything we do, including how we interact with our employees, how we interact with our customers and community, and how we interact with our vendors and business partners.
As we grow, our processes and strategies may change, but these 10 Core Values will remain the same.
Deliver WOW Through Service
Embrace and Drive Change
Pursue Growth and Learning
Build Open and Honest Relationships With Communication
Be Passionate and Determined
Create Fun and A Little Weirdness
Be Adventurous, Creative, and Open-Minded
Build a Positive Team and Family Spirit
Do More With Less
Be Humble
Let’s have a chat!
If you need to contact us, call us on +33 755 531 349 or email us at [email protected]