1. Order Information
All prices on Vcestars.com (U.K. version) are displayed in British pounds (GBP).
After placing your order, you will receive a confirmation email.
Order processing time: 1–3 business days.
Once your order has been shipped, you will receive an email with your tracking number.
2. Shipping Options
We offer two types of delivery to suit your needs:
| Option | Fee | France, Germany, United Kingdom | United States |
|---|---|---|---|
| Standard | 5.99 GBP | 5–12 days | 7–13 days |
| Express | 9.99 GBP | 5–9 days | 7–10 days |
Total delivery time = Order processing time + Shipping time
Free shipping for all orders over 100GBP.
Sales tax: 6.5% applied to the product subtotal only. Shipping fees are calculated separately. The tax rate may vary depending on the destination country.
For orders over 100GBP, the tax applies only to products.
3. Return and Refund Policy
If you wish to return or exchange a product, you may do so within 30 days of receiving your order.
Return Conditions
Return ConditionsReturned items must be in like-new condition, in their original packaging, and with tags attached.
Before returning an item, please contact us by email at [email protected].
Return fee: 5.99GBP
We do not refund items lost during return shipping.
Full refund applies if:
Full refund applies if:The product is defective or misdescribed
There is a pricing or description error
Delivery is delayed for reasons beyond our control
Return Address
Return AddressRue David d’Angers, 75019 Paris, France
Please include your name, address, order number, and contact details inside the package.
Refund Procedure
Refund ProcedureWe will process your refund within 14 days after receiving the returned product.
Refunds will be made to the original payment method used for the order.
Bank processing time: 5–10 business days.
Any damage or misuse may result in a partial refund.
4. Contact & Support
Address: Rue David d’Angers, 75019 Paris, France
Email: [email protected]
Hours: Monday to Saturday, 10:00 AM – 20:00 PM