FAQs
1. How can I place an order?
Browse our catalog and add the desired products to your cart.
Click on “Checkout” and fill in your shipping and payment information.
Review your details and confirm your order.
You will receive a confirmation email with your order number.
Note: The prices shown are accurate at the time of purchase. In case of any obvious error, we will contact you before shipping.
2. What payment methods are accepted?
Credit/Debit Cards: VISA, MasterCard, American Express
PayPal: Secure payment without sharing your banking information
PayPal Credit: Pay in several installments (subject to approval)
All payments are secure and encrypted. We never store your card information.
3. What are the shipping fees and delivery times?
| Option | Fee | France, Germany, United Kingdom | United States |
|---|---|---|---|
| Standard | 5.99$ | 5–12 days | 7–13 days |
| Express | 9.99$ | 5–9 days | 7–10 days |
Total delivery time = Order processing time + Shipping time
Free shipping for all orders over 100$.
Sales tax: 6.5% applied only to product subtotal.
Shipping fees and taxes may vary depending on the destination country.
4. Can I return a product?
**Before returning, please contact us at [email protected].**
You may return a product within 30 days of receiving it.
Items must be in like-new condition, in their original packaging, and with tags attached.
Return fee: 5.99$ (paid by the customer).
Return address: Rue David d’Angers, 75019 Paris, France.
Please include your name, address, order number, and contact information inside the package.
5. When will I be refunded?
Refunds are issued within 14 days after receiving the returned product.
Bank processing times may vary between 5–10 business days.
Any damage or misuse may result in a reduced refund amount.
6. What if my order is defective or incorrect?
If your item is defective, misdescribed, or delayed for reasons beyond our control, you will receive a full refund.
Please contact us immediately at [email protected] to resolve the issue.
7. How is my personal data used?
We collect only the necessary information to process your orders and improve your shopping experience.
Your data may be shared only with:
Logistics partners and payment service providers
Legal authorities, if required
Trusted third parties to enhance our services
We never sell your personal information for commercial purposes.
8. What are my data rights?
You may at any time:
Request access to your personal data
Request correction or deletion
Object to its use for marketing purposes
To exercise your rights, contact us at [email protected].
9. What cookies does the site use?
Essential cookies: login, cart, checkout
Analytics cookies: browsing statistics
Functional cookies: save preferences
Advertising/targeting cookies: personalized content
You can accept or refuse cookies via your browser. Refusing cookies may limit certain site features.
10. How can I contact Vcestars?
Email: [email protected]
Phone: +33 755 531 349
Address: Rue David d’Angers, 75019 Paris, France
Customer service hours: Monday to Saturday, 10:00 AM – 20:00 PM